FAQs

If my partners aren't on TourConnect, can I still issue them my rates?
You can use TourConnect to issue your rates to all of your partners, regardless if they have an existing TourConnect account. When you issue rates to an...
Wed, 9 Aug, 2017 at 4:04 PM
Can I set different commission levels for my partners?
Yes, you will be able to issue different commission percentages or rate levels to different partners. In order to set different commissions you will nee...
Fri, 18 Aug, 2017 at 1:26 PM
How do I add my rates? How can I send my rates?
You will be able to add all of your rates and policies in a contract template. You will only need to add this information once, and can issue this template...
Tue, 30 May, 2017 at 10:19 AM
How can I use my rates from last year to create a new contract?
You will be able to use the rates and information from any old template or contract and use them to create a new one for the current year.  From the Rat...
Wed, 14 Jun, 2017 at 9:36 AM
How do I adjust the rates/ information inside a contract?
How to adjust the rates/ information inside a contract: If you need to adjust the rates or any information in a contract, you can do so by (i) updating ...
Tue, 30 May, 2017 at 11:23 AM
How can I preview my rates before I send them?
You can view your rates by clicking on the PDF Download button located in any template or contract. Keep in mind that you will need to complete all the requ...
Tue, 30 May, 2017 at 11:20 AM
What is a Contract? How is a Contract defined?
A contract is an agreement between one supplier location and a contractor for one contract year. Sample Contract A contract would be between: Hilton Tim...
Fri, 18 Aug, 2017 at 1:25 PM
What do the different contract statuses mean?
The status of a contract can easily tell you what state a contract is in, and what actions are needed for that particular contract. Explanation of Contr...
Fri, 18 Aug, 2017 at 1:24 PM
If I have a question about a contract, how can I ask my partners?
TourConnect allows Buyers and Suppliers to ask questions or make a comment on a contract. If you have any questions about a contract, or would like to view ...
Tue, 30 May, 2017 at 10:35 AM
What is an allocation type? What does Freesale or On Request mean?
Allocation type allows you to determine how buyers can sell your product.  On Request - Requires buyers to contact you to get a confirmation for each in...
Mon, 29 May, 2017 at 3:41 PM