FAQs

Check here for answers to the most commonly asked questions by our users.

What are the compatible browsers for TourConnect?
It is important to keep your web browser up to date, so that you will be able to utilise all of the features of TourConnect. TourConnect is compatib...
Fri, 18 Aug, 2017 at 10:39 AM
What are the minimum system requirements for using TourConnect?
TourConnect is supported by the following operating systems: Ubuntu MAC Windows   TourConnect is compatible with the fol...
Wed, 25 May, 2016 at 4:38 PM
Can I have both accommodation and non-accommodation products in a single account?
At present, the TourConnect system will not allow you to configure both accommodation and non-accommodation products in a single account.  If your company p...
Tue, 22 Jul, 2014 at 12:51 PM
How do I add an additional email address?
Additional email addresses are used to consolidate your Connections and contracts from different email addresses so that you can view them from a single T...
Wed, 16 Aug, 2017 at 12:51 PM
Why are plans charged in USD?
Since TourConnect is a globally operating company, we have designated all of our plans to be in one currency, so that we are better able to serve everyone...
Mon, 6 Jun, 2016 at 3:18 PM
How can I take over an account?
A. If you have the existing username/ password: 1. Login into the account 2. Click on Settings 3. From the Manage Users menu, click "ADD NEW USER&q...
Sat, 19 Aug, 2017 at 8:34 AM
How do I know that my rates, and your website, are secure?
We take both your privacy and security very seriously at TourConnect.  The information you enter into TourConnect is never sold or otherwise provided to 3rd ...
Thu, 15 Jun, 2017 at 7:49 PM